Had some initial issues but Brio customer service was outstanding, I've been using my Brio now for over a year and its the best beard trimmer out there. Line ups are easy and the quality of the trim is exceptional. Battery life is incredibly long as well. Definitely the Zero Blade is well worth getting for really close trimming. All in all using a Brio beard trimmer is a great experience and gives me a beard that looks professionally groomed all the time.