Great customer service
My Axis trimmer arrived with a broken blade assembly. I emailed CS and they sent a replacement right away and now it works as designed. Because I couldn't decide between the Axis and Beardscape V2, I got both and I think I prefer the Beardscape and may pass the Axis along to my wife. The beardscape, especially with the Zero Blade, which I also got, will really do anything you want.