They sent out another one after I complained and it works much better than the first one i got. Great customer service!

Honestly was so hyped to buy this and try it since Alpha M recommended it. I was pretty underwhelmed after the first use. I was still using an older model of the Philips multigroomer and it's been my favorite nose trimmer by far. I've tried finding a replacement because it has been dying recently but so far none have been able to do the same job as well. It's kind of annoying to have this battery powered. It should really be rechargeable like most other trimmers on the market. Seems outdated. The trimmer itself doesn't seem to do a great job . I find I have to really take a lot of time to make sure the nose hairs are trimmer everywhere or else I will have missed spots. Not sure if that is the sharpness of the blade or the design of the trimmer head but the Philips was very easy to use and I didn't have to put so much effort into ensuring that I hit every spot in the nose. It just worked. I've only used this about 2 times so far so I will stay positive and keep trying but this is my initial thoughts on the product.

I recieved trimmer the other day and this morning, I used it for the very first time, I was use to my old electric nose trimmer , this one is whisper quiet , did not hurt or pinch.

Nice cutting no pull , very pleased , the only thing is I wish they sell spare blade tips , I'm sure this will go dull sometime . Would be nice to have spare on hand . Overall it's the best trimmer I've tried . The size is better than most , easy to carry or store on a trip , looks like a pen or my wife's eyeliner ( she keeps putting it in her make up kit) love how silent and easy to use. I used the straight blade also to trim some long eyebrow scragglers as well , worked great! I highly recommend it , wonderful company , great customer service .

I bought the brio v2 with kit and case last month and wow !! Love it!!

This was not a well made product. The plastic parts kind of rubbed together till the head stopped cutting.

Very sleek and looks great for a good price. However I would rather pay a little more to get one that was built a little bit more rebust. The rotor that powers the attachments is made of plastic and seems to work fine. But something a little more durable would give me better piece of mine. Brio’s customer service is also absolutely phenomenal. The plastic rotor did end up rounding out with a stuck attachment and they replaced it with an entire unit. Highly recommend their product.