My first issue with the kit was that I received 5 length guards but the case only has storage for 4. While I appreciate the extra guard option, only storing 4 negates the point of the large case since it was sold as a way to have all the pieces together. If there was some trick to storing the fifth one, there was no information in the documentation or on the Brio website.
Following this, my trimmer does not appear to charge with the included cable. After using the trimmer the first time, I plugged it into both the charging stand and the cable directly but nothing happened. The documentation said I should see a "charging bubble" but it didn't say what that meant - no diagram or description of where I should see it. Looking online, none of the information was any clearer.
I finally noticed a USB-C port on the bottom of the trimmer. Plugging my personal cable in did manage to get it to charge.
I called the support line was left on hold for about 5 minutes before I was given the option to leave a message for a call-back. I left the message and as of now, 30 hours later, I have not heard anything from the company.