Customer Support

Sarah was very kind and patient. I had an issue properly assembling the blade so I emailed customer support. She sent me detailed instructions but I still wasn’t able to do it. She even went as far so to send me a tutorial video so that I able to do it.

I broke a part of my trimmer that was not repairable, as well as outside warranty. Sarah took the time to clarify that we were talking about the same part and also provided a discount code so that I could buy a replacement trimmer more easily. I was very impressed and pleased with Sarah's professionalism and thoroughness. On top of the quality of the Brio Beardscape, Sarah's customer service has ensured that I will be a customer for a long, long time.

Noble was very helpful. Quick replies, and is sending me a replacement. Thanks Noble!

Sarah helps in an effective and friendly manner, going above and beyond in solving one's original problem!

Sarah gave me the best customer service I’ve ever experienced. She helped me pick the right bundle and made sure I applied the discount codes correctly so I could add an extra item. She went out of her way to explain everything in detail and answered all my (many) questions. Seriously, I couldn’t be happier with the help I got—I’m definitely a lifelong customer now. Thanks, Sarah!