Description
Did you love the interaction between you and your customer support rep? Or maybe the experience could use some pointers? Tell us all about it!
Customer Support
Did you love the interaction between you and your customer support rep? Or maybe the experience could use some pointers? Tell us all about it!
- JOJeremy O.Verified ReviewerRated 5 out of 5 stars1 hour agoThey 👏Took👏Care👏Of 👏 Me 👏
I dropped and broke the nose hair blade attachment of my nose hair trimmer. I reached out to see if they sold replacement blade heads, I'd be happy to buy another since I knew I would be out of my warranty period. Support confirmed with me that I was outside of the warranty and that they did in fact sell replacement heads. However, since I purchased my trimmer so long ago, they were afraid the replacements (which were slightly redesigned) would not fit my trimmer so they sent me a brand new unit free of charge! Even outside of my warranty, Brio took care of me! Excellent customer care.
- VVCVerified ReviewerRated 5 out of 5 stars5 days agoExcellent Customer Service
I just wanted to express some positive feedback with the service I received from Sarah. I was extremely satisfied and appreciative of the help and support she provided me. It was quick, efficient and was very happy. I wanted to communicate this as it’s not every day that I have received this quality of service, and wanted your company to recognize this. Thank you
- LLeeRated 5 out of 5 stars1 month agoExcellent service
Sarah was very kind and patient. I had an issue properly assembling the blade so I emailed customer support. She sent me detailed instructions but I still wasn’t able to do it. She even went as far so to send me a tutorial video so that I able to do it.
- BBradVerified ReviewerRated 5 out of 5 stars1 month agoBest customer service I've ever experienced, anywhere!
I broke a part of my trimmer that was not repairable, as well as outside warranty. Sarah took the time to clarify that we were talking about the same part and also provided a discount code so that I could buy a replacement trimmer more easily. I was very impressed and pleased with Sarah's professionalism and thoroughness. On top of the quality of the Brio Beardscape, Sarah's customer service has ensured that I will be a customer for a long, long time.
- AAndrewRated 5 out of 5 stars2 months agoGreat Service
Noble was very helpful. Quick replies, and is sending me a replacement. Thanks Noble!