Description
Did you love the interaction between you and your customer support rep? Or maybe the experience could use some pointers? Tell us all about it!
Customer Support
Did you love the interaction between you and your customer support rep? Or maybe the experience could use some pointers? Tell us all about it!
- AArmandoVerified ReviewerRated 5 out of 5 stars1 hour agoGreat Customer Support
Sarah was very quick responsive respectful.
Quick responses. Professional.
Thank you.
Please give her a raise on her review! 👍
Thank you Brio team.
- JJaiRated 5 out of 5 stars4 weeks agoGreat product - even better support!
I have been using Brio for over 7 years now and recently had some issues with the guards. The support team was so quick to address my issue and also honor the warranty which is unbelievable for the duration of ownership of items. They definitely won me over to buy their newer products for my family. Classic example of a great company that has an excellent product, and a solid customer support to back it up.
- JOJeremy O.Verified ReviewerRated 5 out of 5 stars1 month agoThey 👏Took👏Care👏Of 👏 Me 👏
I dropped and broke the nose hair blade attachment of my nose hair trimmer. I reached out to see if they sold replacement blade heads, I'd be happy to buy another since I knew I would be out of my warranty period. Support confirmed with me that I was outside of the warranty and that they did in fact sell replacement heads. However, since I purchased my trimmer so long ago, they were afraid the replacements (which were slightly redesigned) would not fit my trimmer so they sent me a brand new unit free of charge! Even outside of my warranty, Brio took care of me! Excellent customer care.
- VVCVerified ReviewerRated 5 out of 5 stars2 months agoExcellent Customer Service
I just wanted to express some positive feedback with the service I received from Sarah. I was extremely satisfied and appreciative of the help and support she provided me. It was quick, efficient and was very happy. I wanted to communicate this as it’s not every day that I have received this quality of service, and wanted your company to recognize this. Thank you
- LLeeRated 5 out of 5 stars3 months agoExcellent service
Sarah was very kind and patient. I had an issue properly assembling the blade so I emailed customer support. She sent me detailed instructions but I still wasn’t able to do it. She even went as far so to send me a tutorial video so that I able to do it.