Awesome customer service
I ordered my axis and it’s awesome. I got to use it once and it feels great and it is easy to use which is good since it is the first electric trimmer I’ve used. I like the cuts it makes. I went to turn it on again and it malfunctioned and kept turning off. I called Brio and got answered by a real person who immediately sent me out another one. Just gave him my order number and he very kindly put in my replacement order. Never had a more simple call with a customer services representative.